Shipping policy
Shipping and Delivery
All of our UK and International orders are sent with Royal Mail and UPS respectively, tracking will be provided. We aim to have your orders processed and sent out within 2-3 working days, delivery times are shown below:
UK
5-10 working days
3-5 working days (Express Service)
Europe
8-12 working days
Worldwide
10-15 working days
International shipments may be subject to customs fees, which vary depending on the country of delivery and the value of the package. These fees are determined by the customs office of the country of delivery and are not included in the price of the item or the shipping fee and customers are expected to pay this in order to recieve their orders on time.
Please note that our couriers are currently experiencing delays with international deliveries. We kindly advise our customers to place their orders as soon as possible to avoid any potential disappointment. In the event of a delay, please do not hesitate to contact us, and we will provide you with updates as soon as we receive them. Please be aware that these delays are outside of our control, and we cannot issue refunds for delayed deliveries. Thank you for your understanding and patience during these challenging times.
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We understand that timely delivery is essential for our customers, and we strive to ensure that every order is delivered within the expected timeframe. However, in situations where delivery times are delayed due to unforeseen circumstances beyond our control, we would like to inform our customers that refunds will not be provided.
Please note that this policy is in place to ensure that we can continue to maintain the quality of our services and provide the best possible experience to our customers. We assure you that our team will make every effort to minimise delivery delays and ensure that your orders are delivered as quickly as possible.